Delivery timescales depend on many factors. where the retailer country and the delivery country are the same, takes approximately 2-5 days from dispatch. where the retailer country and the delivery country are not the same, takes approximately 5-14 business days from dispatch.

Typically the delivery doesn’t provide tracking or a proof of delivery service. A signature may be required on receipt. As with any delivery service, timescales are estimates, cannot be guaranteed and don’t include customs clearing times beyond our control.

Free shipping / free delivery is only available in South Africa for products purchased from the Nova Moon online store where value is over R2000. A flat fee is charged for orders under R2000 of R150. If any additional delivery surcharge fees occur with your order, such as if the weight of a product exceeds the courier allowance or delivery to a remote destination, we’ll contact you and you’ll be able to choose to proceed or cancel the order.

We will deliver orders to your address where the registered billing address of the payment card were supplied during checkout.
We use a wide variety of leading global couriers to deliver your orders depending on the origin and destination and type of product.

Unfortunately, it’s not possible for you to choose a specific courier.
Please feel free to contact us with any queries on info@novamoon.co.za.